Cookie Policy

Last updated: 15 December 2024

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our application. They help us provide you with a better experience by remembering your preferences and analysing how you use our service.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

How We Use Cookies

We use cookies for several purposes:

• Essential functionality: To provide core features and maintain your session
• Performance: To analyse how our service is used and identify areas for improvement
• Personalisation: To remember your preferences and provide customised content
• Security: To protect against fraud and unauthorised access
• Analytics: To understand user behaviour and improve our service

Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility.	Session or up to 1 year
Performance	Help us understand how visitors interact with our website by collecting and reporting information anonymously.	Up to 2 years
Functional	Remember your preferences and choices to provide enhanced, personalised features.	Up to 1 year
Analytics	Help us analyse usage patterns to improve our service and user experience.	Up to 2 years

Third-Party Cookies

We may use third-party services that set their own cookies. These include:

• Google Analytics: For website analytics and performance monitoring
• Authentication providers: For secure login functionality
• Content delivery networks: For faster loading of website resources
• Customer support tools: For providing help and support services

These third parties have their own privacy policies and cookie practices, which we encourage you to review.

Managing Your Cookie Preferences

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored on your device
• Delete existing cookies
• Block cookies from being set
• Set preferences for specific websites

Cookie Consent

When you first visit our website, we'll ask for your consent to use non-essential cookies. You can change your preferences at any time by:

• Clicking the cookie preferences link in our footer
• Adjusting settings in your account preferences
• Contacting us directly

Impact of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of our service. Essential cookies are necessary for the website to work properly and cannot be disabled.

Mobile Applications

Our mobile applications may use similar technologies to cookies, including:

• Local storage and databases
• Device identifiers
• Analytics SDKs
• Push notification tokens

You can manage these preferences through your device settings or within the app settings.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Data Storage Locations

To provide you with the best possible service and comply with regional data protection requirements, we maintain secure data centres in strategic locations:

• European Union: EU user data is stored in our secure data centre in Brussels, Belgium, ensuring full compliance with GDPR and European data protection standards.
• United States: US user data is stored in our secure data centre in Virginia, USA, ensuring compliance with applicable US privacy laws and regulations.

All data centres maintain strict security protocols, regular backups, and industry-standard encryption to protect your information. Data transmission between our services is encrypted using SSL/TLS protocols.